Florist North Kensington Returns and Refund Policy
Our Fresh Flowers Guarantee in North Kensington
At Florist North Kensington, we are dedicated to delivering the freshest blooms to our customers in North Kensington and the surrounding areas. Our team sources premium flowers daily to ensure every bouquet and arrangement arrives vibrant and beautiful. As a trusted local florist serving both households and businesses, we stand by a robust Fresh Flowers Guarantee, prioritising your satisfaction with every order.
Damaged-on-Arrival Policy
Although every effort is made to ensure your flowers are delivered in perfect condition, we understand that occasionally items may become damaged during transit. If your flowers arrive damaged or not as you expected, please notify us as soon as possible. When you receive your delivery, inspect the contents immediately. Should there be any breakages, wilting, or other damage, contact us within 24 hours with clear details and photographs of the affected items. This helps us assess and resolve your concern quickly. Reports made after 24 hours may limit our ability to offer a full resolution, as the natural deterioration of flowers must be considered.
Freshness Window & Product Longevity
We pride ourselves on delivering only the freshest flowers in North Kensington. Our arrangements are guaranteed to maintain their freshness for at least five days from the date of delivery, provided they are cared for in a cool environment with regular water changes. For best results, we recommend following the flower care instructions provided with your order. If you notice your flowers fading or wilting unusually early within this freshness window, please let us know and, where possible, send photographs for our review.
Refund and Replacement Options
Your satisfaction is central to everything we do at Florist North Kensington. If, after reviewing your claim (including relevant photographs of damage or early wilting), we agree that your flowers did not meet our standards, we will promptly offer one of the following options:
- Replacement: A fresh bouquet or arrangement, delivered at the earliest convenience to your North Kensington address or original delivery location.
- Refund: A full or partial refund, processed to the original payment method. The amount refunded depends on the nature and extent of the issue.
Our customer care team will clarify which resolution best applies based on the specific circumstances of your order.
Complaints Process
We work hard to offer exceptional service, but if for any reason your expectations are not met, we welcome your feedback. To make a complaint, please contact us with your order details, a description of your concern, and any relevant photographs. Every complaint is reviewed thoroughly and confidentially by a senior member of our team. We aim to respond within two business days, keeping you updated at every stage, and resolve all issues fairly. Your comments help us to continually improve our service to the North Kensington community.
Your Trusted Local North Kensington Florist
Florist North Kensington is proud to have become a reliable choice for households and businesses throughout the area. Our reputation for quality and commitment to customer satisfaction is reflected in everything we do. If you have any concerns regarding your recent order, please reach out so we can make it right. Thank you for choosing us as your local florist, and for allowing us to deliver fresh flowers that brighten your special moments.
