Legal Terms for Online Flower Orders in North Kensington

Terms & Conditions for Florist North Kensington Customers

Introduction

Welcome to our online flower delivery service, serving North Kensington and surrounding areas. These Terms & Conditions set out the rules for using our website and placing orders for flower arrangements and related products. By browsing, visiting, or making a purchase from our website, you agree to the processes and conditions described below. Please read these terms carefully before you submit your order.

1. Scope and Application

These Terms & Conditions are applicable to all sales and deliveries made through our online store by customers located in North Kensington and the surrounding neighbourhoods. Whether you are ordering for personal use, as a gift, or on behalf of an organisation, these terms govern your use of our website and your purchase of our products.

2. Online Order Process

Our website allows you to browse, select, and order flowers and associated products for delivery in North Kensington and nearby areas. Orders are placed by following these steps:

Browse our selection and add your chosen items to the online basket.
Review your basket and proceed to checkout.
Complete all required fields, including recipient name, delivery address, contact details, and any special instructions.
Choose your delivery date and select from available delivery options.
Read and confirm acceptance of these Terms & Conditions before completing your order.
Submit payment through the secure online payment portal.

Once your order has been placed, you will receive an order confirmation summarising the details. Please check this confirmation and inform us immediately if any details are incorrect. Orders are only confirmed and binding once payment is received in full and you receive an order acknowledgment from us.

3. Payments

We accept payment by a range of electronic methods, including major debit and credit cards. All prices displayed on the website are in GBP (£) and include any applicable VAT. Payment is required in full at the time the order is placed. Your payment information is processed securely, and no financial details are stored on our website following transaction completion.

Order processing will only begin once we have received cleared funds. We reserve the right to cancel any order if your payment does not pass verification or is otherwise declined.

4. Pricing and Availability

We strive to ensure that all prices and descriptions on our website are accurate. In the rare event that an error occurs, we will inform you as soon as possible and give you the option to confirm your order at the correct price or cancel for a full refund. Product availability can vary due to season and supply chain factors; if an item you have ordered is out of stock or unavailable, we will contact you to discuss replacement options or offer a refund.

5. Delivery Policy

Our flower delivery service covers North Kensington and bordering areas. Delivery times and dates are subject to availability. We aim to deliver within the confirmed window but cannot guarantee specific times due to variable traffic and logistics. Any delivery dates provided are estimates and do not constitute legally binding obligations. If the recipient is unavailable at the specified time, we will attempt to leave the order in a safe place or with a neighbour and inform the customer.

It is your responsibility to ensure the delivery address provided is correct and complete. We cannot be liable for missed deliveries due to inaccurate or insufficient address details. Additional fees may apply for re-delivery if the original delivery is unsuccessful due to such errors.

6. Cancellations and Changes

We understand that plans can change. If you wish to cancel or modify your order, please notify us as soon as possible. Cancellations received at least 48 hours prior to your agreed delivery date will qualify for a full refund. For cancellations received less than 48 hours before delivery, we reserve the right to retain the full amount to cover perishable goods already prepared and scheduled for delivery.

If you wish to make changes to your order (such as altering the delivery address or message), please contact us promptly. We will attempt to accommodate your request, but changes cannot be guaranteed once your order has entered the preparation or dispatch stage.

7. Substitutions

While we make every effort to supply the exact flowers and arrangements you select, seasonal availability and supply chain issues may occasionally necessitate substitutions. Where this occurs, we will substitute products of equal or greater value, closely matching the original style, colour, and spirit of your order. If a significant change is required, we will attempt to contact you for approval before dispatching the substitute arrangement.

8. Returns and Refunds

Due to the perishable nature of flowers and plants, returns are generally not accepted. If you are unsatisfied with the quality or freshness of your delivery, please contact us within 24 hours of receipt, providing photographs and the order number. We will investigate and, where appropriate, offer a replacement or partial/full refund at our discretion. Unfortunately, after this period, we cannot accept claims for quality issues due to the inherent perishability of our goods.

9. Liability

Our liability to you in connection with any purchase is strictly limited to the purchase price of the items in question. We will not be liable for any loss of income, profit, or data, or for any indirect or consequential loss or damage arising out of or in connection with your order or use of our website.

We do not accept liability for delays or failures in delivery that result from circumstances outside our reasonable control, including (but not limited to) severe weather, road closures, supply shortages, civil disturbance, or acts of God.

We make every effort to display accurate images and content; however, all images are for illustrative purposes only and actual arrangements may differ.

10. Use of our Website

You agree not to use our website for any unlawful purpose or in any way that might harm our reputation or the experience of other customers. All content, images, and materials displayed on our website are owned or licensed by us; reproduction, distribution, or commercial use without written permission is strictly prohibited.

11. Privacy

Your privacy and personal data are important to us. Information you provide during the order process is used solely for the purpose of fulfilling your order and communicating with you regarding your purchase. We comply with all applicable data protection laws and do not share your information with third parties except as needed to effect delivery or as otherwise required by law. Please refer to our separate Privacy Policy for further details.

12. Amendments to Terms

We reserve the right to amend these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon being posted on our website. By continuing to use the website or placing further orders, you accept and agree to the technically current version of these terms.

13. Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising from them are governed by the law of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. General Provisions

If any part of these Terms & Conditions is held invalid or unenforceable by a court, the remaining sections will remain in force.
No waiver by us of any breach shall constitute a waiver of any further breach.
These Terms & Conditions constitute the entire agreement between us and you as customer regarding your order, superseding any previous agreements or communications.

15. Service Area

Please note that these Terms & Conditions apply to all customers ordering for delivery in North Kensington and its surrounding areas. We define 'surrounding areas' to include adjacent neighbourhoods where we have specifically indicated flower delivery is available. If you are unsure whether your area is covered, please consult our delivery information page or contact us prior to placing your order.

Thank you for choosing us for your online flower delivery in North Kensington. We look forward to delighting you and your recipients with our professional and reliable service.